Welcome to the H2 Linen website, owned and operated by H2 Empire LTD. These Terms and Conditions (“Terms”) govern your use of our website, www.h2linen.co.uk (“Website”), and any related services, products, or content provided by H2 Linen. By accessing or using our Website and purchasing products or services, you agree to be bound by these Terms. Please read them carefully before using our Website or purchasing from us.

If you do not agree with any part of these Terms, you must not use our Website or services. H2 Empire LTD reserves the right to modify or update these Terms at any time without prior notice. It is your responsibility to review this page periodically for updates. Your continued use of the Website after any changes are made constitutes acceptance of those changes.

1. Definitions

  • “We,” “Us,” “Our”: Refers to H2 Empire LTD, operating under the brand H2 Linen.
  • “You,” “Your”: Refers to the individual or entity using our Website or purchasing products and services from us.
  • “Website”: Refers to www.h2linen.co.uk, operated by H2 Empire LTD.
  • “Products”: Refers to the items or services listed for sale on our Website.
  • “Services”: Refers to the e-commerce and customer support services provided through the Website.

2. Eligibility

To use our Website or make purchases, you must be at least 18 years of age. By using our Website, you confirm that you are legally capable of entering into binding contracts. If you are accessing the Website on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

You may be required to register for an account to access certain features of the Website, such as making a purchase or tracking orders. By creating an account, you agree to:

  1. Provide accurate and current information.
  2. Maintain the confidentiality of your login credentials.
  3. Notify us immediately of any unauthorized access or use of your account.

H2 Empire LTD reserves the right to suspend or terminate your account at any time if we believe there has been any breach of these Terms.

4. Orders and Payment

4.1. Placing Orders

By placing an order through our Website, you are making an offer to purchase products or services subject to these Terms. All orders are subject to availability and acceptance by H2 Linen. We reserve the right to refuse or cancel any order for any reason at our sole discretion.

4.2. Pricing and Payment

All prices displayed on the Website are inclusive of VAT unless otherwise stated. We strive to ensure that all pricing information is accurate, but in the event of an error, we reserve the right to correct it. If a pricing error occurs on a product you have ordered, we will notify you as soon as possible, and you will have the option to reconfirm your order at the correct price or cancel it.

We accept various payment methods, including credit cards, debit cards, and PayPal. By providing payment information, you confirm that you have the legal right to use the payment method. All payments are subject to verification by our payment processors.

5. Shipping and Delivery

5.1. Shipping Policy

We offer a variety of shipping options to meet your needs. Shipping fees, methods, and delivery estimates are provided at checkout. H2 Linen is not responsible for any delays caused by third-party shipping companies.

5.2. Delivery Timeframes

Estimated delivery times are provided for your convenience. However, these are only estimates, and we cannot guarantee exact delivery times. If your order is delayed, we will inform you, but we are not liable for any losses or damages resulting from late deliveries.

5.3. International Shipping

For international orders, you are responsible for any customs duties, taxes, or other fees that may apply upon delivery. We recommend checking with your local customs office for more information.

6. Cancellations, Returns, and Refunds

6.1. Cancellation Policy

You may cancel your order within 24 hours of placing it unless the order has already been dispatched. Once your order has been shipped, you will need to follow our returns process to return the items.

6.2. Returns

We offer a 30-day return policy for products purchased through our Website. To be eligible for a return, the item must be unused and in the same condition you received it, including in its original packaging. To initiate a return, please contact us at info@h2linen.co.uk.

6.3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and the refund will be applied to your original payment method.

6.4. Non-Returnable Items

Certain products, such as customized items or hygiene products (e.g., bedding that has been opened), are not eligible for returns. We will inform you of any such exceptions during the ordering process.

7. Intellectual Property

All content on the Website, including text, images, graphics, logos, and designs, is the property of H2 Empire LTD or its content providers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any of this content without our prior written consent.

8. Prohibited Conduct

While using our Website, you agree not to:

  1. Violate any applicable laws or regulations.
  2. Engage in any fraudulent or misleading activities.
  3. Use our Website to distribute malware or engage in any harmful activities.
  4. Interfere with the proper functioning of the Website or disrupt other users’ experiences.

We reserve the right to suspend or terminate your access to the Website if we suspect any prohibited conduct.

9. Limitation of Liability

To the maximum extent permitted by law, H2 Empire LTD shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Website, purchase of products, or services, or any interaction with our company, even if we have been advised of the possibility of such damages.

Our liability is limited to the value of the products you purchased from us. This limitation applies to all claims, including but not limited to negligence, breach of contract, or any other claim in law or equity.

10. Warranties and Disclaimers

10.1. Product Warranties

H2 Linen guarantees that all products are of satisfactory quality and fit for the intended purpose. However, we do not provide any warranty beyond what is stated by the product manufacturer.

10.2. Disclaimer of Warranties

The Website and its contents are provided “as is” and “as available,” without any warranties of any kind, either express or implied. We make no representations or warranties regarding the accuracy, reliability, or completeness of the information on the Website.

11. Indemnification

You agree to indemnify, defend, and hold harmless H2 Empire LTD, its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your breach of these Terms or your use of our Website.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

14. Entire Agreement

These Terms, along with any other policies or notices on our Website, constitute the entire agreement between you and H2 Empire LTD regarding your use of the Website and the purchase of products or services.

15. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

H2 Empire LTD
Email: info@h2linen.co.uk

By using our Website, you agree to these Terms and Conditions. Thank you for choosing H2 Linen!