Introduction

At H2 Linen, we are committed to protecting the privacy and security of our customers and site visitors. This privacy policy outlines how we collect, use, store, and share personal data, as well as the rights you have over your personal data. If you have any questions about how we protect your privacy, please contact us at info@h2linen.co.uk.

Information We Collect

We collect and process the following types of personal information:

  • Personal identification information: Name, email address, phone number, and shipping address.
  • Transaction information: Payment details provided during purchases.
  • Website usage data: Information on how you use our website, including IP address, browser type, and page interaction data.

Data Collection and Usage

We collect your data when you:

  • Make a purchase through our ecommerce store.
  • Subscribe to our newsletters or promotional content.
  • Fill out forms or interact with customer support.

Your data is collected and used for the following purposes:

  • Processing transactions: To handle payments, fulfill orders, and provide customer service.
  • Communication: To send important updates about your order, promotional offers (if subscribed), and respond to inquiries.
  • Improving our website: We use website analytics to improve user experience and optimize site performance.

Third-Party Data Processing

H2 Linen does not allow third-party vendors access to the data collected on our site for processing purposes. However, we use third-party services for payment processing, such as Stripe and PayPal. These third-party services may have access to your payment information in order to process transactions securely.

We ensure that these third-party providers comply with strict data protection regulations.

Location and Jurisdiction

H2 Linen is based in Manchester, United Kingdom, but we also serve customers in the United States and other international locations. Our website complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

Children’s Privacy

Our website is not directed at children under the age of 13, but children are able to access the site. We do not knowingly collect personal data from children under the age of 13 without parental consent. If you believe that a child has provided us with personal information, please contact us at info@h2linen.co.uk so that we can delete such information.

Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

These measures include:

  • Encryption: All sensitive information, such as payment details, is encrypted during transmission using secure socket layer (SSL) technology.
  • Data storage: We securely store your data on protected servers.

User Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Erasure: You can request that we delete your data, under certain conditions.
  • Objection to Processing: You can object to the processing of your data in some cases.
  • Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@h2linen.co.uk.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns about our privacy practices or this policy, please contact us at:

H2 Linen
info@h2linen.co.uk
Manchester, United Kingdom